Tee Up: Logistics Insights
Welcome to Tee Up: Logistics Insights, a podcast where our hosts take a deep dive into logistics, supply chain, and small parcel shipping! We help supply chain professionals, business owners, and anyone with an interest in supply chain and logistics have a greater understanding of everything from e-commerce to warehousing. Our hosts boil down everything happening in the industry and give you the insight you need to succeed. Follow iDrive Logistics on LinkedIn for weekly articles, industry updates, and of course, new podcast episodes! https://www.linkedin.com/company/i-drive-logistics
Tee Up: Logistics Insights
Improving Customer Experience with Shipping Protection
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iDrive Logistics
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Season 1
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Episode 20
"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.
In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.
Key Points:
- 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
- 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
- More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.
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