Tee Up: Logistics Insights
Welcome to Tee Up: Logistics Insights, a podcast where our hosts take a deep dive into logistics, supply chain, and small parcel shipping! We help supply chain professionals, business owners, and anyone with an interest in supply chain and logistics have a greater understanding of everything from e-commerce to warehousing. Our hosts boil down everything happening in the industry and give you the insight you need to succeed. Follow iDrive Logistics on LinkedIn for weekly articles, industry updates, and of course, new podcast episodes! https://www.linkedin.com/company/i-drive-logistics
Tee Up: Logistics Insights
How Shipping Either Helps or Hurts Customer Experience (Repeat)
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iDrive Logistics
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Episode 12
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
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